Regardless of the nature of a return, Buyer shall call Seller before attempting to make the return in order to obtain a Return Authorization Number (R/A #). Buyers wishing to make a return may call Seller at 305-889-1782 to coordinate Buyer's request. Requests for a return must be made to, and authorized by, Seller within 30 days after the Invoice Date. Returns requested more than 30 days after the Invoice Date will not be honored unless the request relates to a defective product as part of a warranty claim. Goods must be returned to and received by Seller within 30 days of the return authorization date.
Returned Goods must be in new and resalable condition, in its original packaging with all original accessories, manuals and warranty registration cards, etc. In addition, a return must be adequately packed. Buyer will be responsible for items damaged during return shipment. Goods approved for return must be sent standard ground freight prepaid. Seller will not pay for freight brokerage fees.
Seller may refuse to receive any returned Goods that are returned without a R/A # clearly noted on the package or shipping documents/label. Buyer assumes the responsibility to reconcile the returned freight cost. Seller will not issue credit for any used, damaged, or incomplete Goods or for Goods returned without a R/A #.
Any approved returns due to Buyer error, decision change, or any other customer/subjective reason will be subject to a 15% restocking charge. A defective product can be returned at any time within the product's warranty period, under the terms of Seller's Limited Warranty. Buyer must call for details to receive a R/A # BEFORE sending anything back.
Custom and/or made-to-order Goods of any kind, discontinued Goods, and any special sale or promotional Goods cannot be returned for any reason unless defective or agreed to in writing by Seller.
If a return is needed for a repair or warranty claim, Buyer must call Seller for information and a R/A #. If a return relates to a repair, Seller will contact the Buyer and quote a price before a repair is done. An inspection fee will be charged if the Buyer chooses not to have the necessary repairs made; unless the customer immediately places an order to purchase a new replacement item that directly replaces the inspected item.